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Borrow By Mail Service

This service allows library users to request, receive, and return items via Canada Post.

Requesting Items

Users can request materials from our online catalogue and select 'Borrow By Mail' as a pickup location. Users that do not have access to the internet or require assistance in placing title requests are welcome to call our toll-free phone number at 1-855-787-7323 (call Monday-Friday, 8:30am-4:30pm).

Receiving Items

Library materials sent by mail will arrive in a black bag with a plastic window displaying the postage information (See Figure 1). If you receive more than one mail bag at a time, it is important that you note which items came from each bag as these items must be returned in the same bag.

ECRL items borrowed using the Borrow By Mail service have a borrowing period of four weeks. 

Figure 1

Returning

When you are ready to return your borrowed items, please remove the original postage slip from the plastic window, replace it with the enclosed return slip (see Figure 2) and bring the bag to your nearest Canada Post location or mailbox.

Figure 2

 

It is important that you use this postage return slip as it has already been billed to Eastern Counties Regional Library. It will not save the library any money if do not use it.

Please note that it is very important that items are returned in the bag in which they arrived for two reasons:

  • The postage has been paid according to the weight of the bag. Staff weigh the items before sending. The package must weigh the same weight upon return.
  • The mail bags sometimes have different destinations. 

Library mail bags will be checked out to your account (just like a book) and there will be an associated charge should they not be returned. 

Questions?

If you have any questions about this service please contact us by email at membership@ecrl.ca or by calling our toll-free phone number at 1-855-787-7323.